UrbanWare - Terms and Conditions

Thank you for visiting our website UrbanWare.com.sg. Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below. Your terms of use of our website shall be governed by the Terms and Conditions as set out herein, our Privacy Policy and all other policies on our website which shall form a legally binding and enforceable contract between you and us.

If you do not accept any provision in our Terms and Conditions or our Privacy Policy, you should immediately cease all usage of our Site and notify us to discontinue any updates which you have signed up for, failing which you shall be deemed to be bound by all the provisions contained in our Terms and Conditions, Privacy Policy and all other policies.

Throughout this site, the terms “we”, “us”, “our” and “UrbanWare” refer to Yong Huat Hardware Pte Ltd and any of its subsidiaries.

We reserve the right not to process any order or purchase of goods or services in our site. Your placing an order for goods or services is subject to our acceptance and we reserve the right to discontinue at any time the processing of your order even after acceptance by us and such discontinuance shall be without any liability to us save for refunds based on our refunds policy set out below. You agree to bear any additional fees based on your requests including but not limited to your cancellation of order, customisation requests.

Member Account
To use our Services, you may register with us by creating an account (“Account”) on the site. If you do so, you agree to provide honest, complete and updated information about yourself, including but not limited to your registration, payment and collection details. If we have reasonable grounds to suspect that the information and/ or data you have provided is misleading, inaccurate or fraudulent, we reserve the right to suspend and/ or terminate your use of our services.
You shall be solely responsible for maintaining the confidentiality of the information and activities of your account. The sharing of your Account with other persons may cause irreparable harm to us and we shall be indemnified against any loss or damages, including but not limited to loss of profits suffered as a result of the mishandling/ misuse of an Account. You shall not create multiple user accounts with the intent to, including but not limited to, abusing our staff or misusing our services. We shall not be liable for any loss or damages arising from your failure to comply with this paragraph.
Website Privacy Policy and Security
Any personal information or material sent to UrbanWare’s website are subject to the UrbanWare Privacy Policy. The UrbanWare Privacy Policy forms a part of these Terms and Conditions.
You agree that we may collect, hold, use and transfer your personal data in accordance with the UrbanWare Privacy Policy.
Information sent by you to us through this website is not encrypted. You acknowledge that we do not guarantee the security of the content of any such information, and it is entirely your responsibility to satisfy yourself as to whether our security measures are sufficient for your requirements.
Placing Orders for Goods
We will not be liable to you for loss you or any third party suffers for a delay or failure to process your order or deliver goods due to inaccurate or incomplete details provided in an order.
We cannot guarantee that a particular good or item will always be available.
We reserve the right to accept or reject your order for any reason at any time. If we reject your order, or if you request for a cancellation or return of the order, you will receive a refund of any money paid less the 6% charge paid to PayPal if you had made payment via PayPal.
Purchase and Payment
Payment methods are specified on the Website. We support the following payment methods:
PayPal; and
Cash on delivery
Once your goods are ready for collection/ delivery, you may arrange for the next available delivery date on our website. The stated delivery fee applies for deliveries to lift-accessible floors. If our delivery crew is unable to deliver your goods due to reasons, including but not limited to, bulky goods dimensions that cannot fit the lift; out-of-service lift upon arrival, we may opt to manually carry your goods through non-hazardous means to your doorstep. Additional charges may be imposed for our delivery team as a result. There is no delivery available to remote or restricted areas.

Generally, the following terms and conditions shall apply for delivery of your orders:

Timing for delivery:

*Monday to Friday: 9am to 12pm
*Monday to Friday:1pm to 5.30pm
*Saturday: 9am to 1pm

**Monday to Friday: 5.30pm to 7.30pm
**Saturday: 1pm to 3pm

*Delivery charges: Standard delivery rate apply
**Delivery charges: Special delivery rate apply for all purchase.

Special rate on delivery charges for online order only: usual rate SGD$20.00.

Cancellation, Return, Refunds

Cancellation Process

If you request for a cancellation but your order has already been dispatched, you will be held liable for any fees incurred as a result of your request.
We reserve the right to cancel your order due to reasons including but not limited to not being able to fulfil request specifications.

Return Process

If the item you received is wrong, damaged or defective, please contact us and provide details of the product and the reason for return, and whether you require a refund or a replacement.
If you request for a replacement, you will have to arrange for the item to be delivered to our shop and we will assess whether the item (inclusive of the packaging) is in overall good selling condition before we decide if any replacement could be made. We will exercise all reasonable endeavours to replace the item with a similar product, or an equivalent product with similar value.
If you request for a cancellation or return of the order, you will receive a refund of any money paid less the 6% charge paid to PayPal if you had made payment via PayPal.
Please note that the above return process is not applicable for customised and special indent items.

Refund Process

Upon completion of the return process, we will refund the relevant fees to you within a reasonable period of time. Please note that you will receive a refund of any money paid less the 6% charge paid to PayPal if you had made payment via PayPal.
Accuracy, Completeness and Timeliness of Information
We are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.
Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, or will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of UrbanWare and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting without further reference or payment to you. Furthermore, UrbanWare is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without reference or compensation to you. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that UrbanWare’s use will not violate any third party’s rights. UrbanWare is under no obligation to use the information submitted.
Intellectual Property Rights
Unless otherwise indicated, all copyright and other intellectual property rights in all information, data, text, graphics, images, logos, trade marks and other materials on this website are the property of UrbanWare or are included with the permission of the relevant owner.
No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website. You must not use any trade marks or logos which appear or are used on this website, nor do anything to prejudice the rights of the owner or licensee of such trade marks or logos.
Nothing contained on this website should be construed as granting any licence or right to use any trade mark displayed on this website. Your use/misuse of the trade marks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. UrbanWare reserves all its rights to enforce its intellectual property rights to the fullest extent of the law.
Warranties and Disclaimers
Your use of this website is exclusively at your own risk.
This website is provided to you on an “As Is” and “As Available” basis and, consequently, to the maximum extent permitted by law, UrbanWare gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be un-interrupted or error-free; that this website will be secure; that any advice or opinion obtained from UrbanWare through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed.
Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We shall not be liable for all indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to our attention before or after acceptance of the shipment, including but not limited to our failure to perform any of our obligations hereunder as a result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.
To the extent permitted by law, we, including any of our subsidiary companies and each of our respective officers, employees, agents, contractors, or agents, will not be liable or accept any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses, claims, expenses or liabilities whatsoever arising out of or relating to your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or fail to take as a result of any electronic correspondence or messages you send us, or your reliance upon information contained upon this website.
To the extent permitted by law, UrbanWare does not accept any responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.
Further, UrbanWare shall have no liability or any responsibility whatsoever for any loss suffered caused (whether negligently or otherwise) by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.
Certain legislation may imply warranties, terms or conditions which cannot be excluded, restricted or modified. If those statutory provisions apply, to the extent to which UrbanWare is entitled to do so, its liability will be limited at its option to (a) in the case of services, the lowest of the cost of supplying the services again and having the services supplied; and (b) in the case of goods, the lowest of the cost of replacing the goods, obtaining equivalent goods or having the goods repaired.
Prohibited Activity
You are prohibited from doing any act that UrbanWare, in its reasonable discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws, ordinances, rules, regulations, codes and codes of all regulatory bodies applicable to this website including but not limited to:
Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent) or any other of the legal rights of individuals;
Using this website to defame or libel UrbanWare, its employees or other individuals or acting in such a way that brings into disrepute the good name of UrbanWare;
Uploading files that contain viruses that may cause damage to the property of UrbanWare or the property of other individuals.
Applicable Law and Jurisdiction
This Agreement shall be governed by, and interpreted in accordance with the laws of the Singapore, and each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of Singapore over any claim or matter arising under or in connection with this Agreement.
Cookies are data files stored on your computer after you access certain websites. Cookies are primarily used to identify visitors when they return to a site, so that certain information already provided by the visitor to a site is not required to be provided again. Cookies are also used to gather data on which areas of a site are visited frequently and which are not. Keeping data on which areas of a site are most popular allows a site operator to better plan and enhance the site. Cookies are useful, and are used by us in this manner. We acknowledge that some users may wish to disable cookies. This can be done by changing your web browser settings.
IP Address
UrbanWare’s web servers (and our feedback forms on the web) gather your IP address to help diagnose problems with our service, to administer our website, and to gather broad user information (for example, which areas of our website are visited most frequently). Such user information is gathered in aggregate only and cannot be traced to an individual user.
We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time. Any indemnities given by you and limitations on our liability will survive such termination. Any termination of your right to use or access any part of this website will not affect any rights which have accrued to or have been accrued by either you or us prior to termination.
Update of User Agreement
We may amend this Agreement any time by posting an updated version at our site. The updated version of this Agreement shall take effect immediately upon posting. By continuing to use us, you agree that the amended terms will apply to you. We reserve the right to review and make changes to all the terms & conditions, policies, promotion details any time with or without prior notice, at our sole discretion.
If any provision of these Terms and Conditions is held void, unenforceable or illegal, that provision will be severed, and the rest of these Terms and Conditions will have full force and effect.
You will indemnify and hold us (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this customer contract, your improper use of our services or your breach of any law or the rights of a third party.
Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Contacting Us
If you have any questions or queries in relation to this website or these Terms and Conditions, please contact us (our contact details are set out on our Contact Us page).